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Customer Support

Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each and every page. A popup will appear. It includes in-depth information about all the actions that you can perform on that particular page. Each context menu shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge assortment of how-to video clips demonstrating how to use our web hosting Control Panel. They're designed for those of you who would like to see how things are getting done instead of only reading articles. Thus, anyone can quickly get to know our Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you searching for, have a glance at our extensive Frequently Asked Questions database, which includes questions asked by actual individuals and provides real solutions. We periodically "revamp" our Frequently Asked Questions section with new Q&A's in an attempt to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ section either, you can touch base with our fantastic team of support engineers available 24/7 and ready to assist you with any query. Each support ticket you submit will be answered within one hour (the average ticket response time is about 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932 US International: +1-727-546-HOST(4678) UK Phone: +44-20-3695-1294 AU Phone: +61-2-8417-2372 OUR ID: 307084 Sales Lines Working Hours: Monday to Friday: 09.00 AM - 11.00 PM GMT/UK 05.00 AM - 07.00 PM EST/USA 07.00 PM - 09.00 AM EST/AU email: support@propersupport.com Online Contact Form Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com